Policies

Reserve online now with a $10 deposit. Your deposit counts toward the total.

Pay the rest the day before your event. We’ll email you a payment link that day. Use the link to pay the remaining balance before your event.

Prefer to pay by check? Pay the remaining balance on event day, before setup begins.

• 24 hours or more before your scheduled event start time: we refund all payments, including the $10 deposit.
• Less than 24 hours before your scheduled event start time, before setup begins: we retain the $10 deposit and refund any other payments.
• Once setup begins: no refund is available for cancellation, rain, other weather changes, early shutdown, or reduced use, except for the specific customer-related failed-setup rule below.

The event start time on your confirmed reservation is used to calculate the 24-hour deadline. Contact BISON Party Rental at 918-922-7989 to cancel or request a date change.

Request a date change at least 24 hours before the event start time on your confirmed reservation and we will transfer your $10 deposit to an available new date confirmed by BISON. The deposit counts toward your new total. If no suitable date is available, you may cancel under the cancellation policy. For requests less than 24 hours before the event, the cancellation terms apply and the deposit is not transferable.

If our team arrives for scheduled setup but we cannot set up because you have not provided the required space, access, approved surface, power, required water supply, or site permission, you are responsible for 50% of the total rental charge on your confirmed invoice. The $10 deposit counts toward that amount. Any payment above the 50% charge is refunded; any unpaid portion of the charge remains due.

This specific rule applies to customer-related failed setup even if setup has started. It does not apply to our weather cancellation, our failure to provide the agreed equipment, or problems caused by BISON or its equipment.

Please review the forecast and decide whether to proceed before our team starts setup. Customer cancellations, including those due to forecast rain, follow the cancellation policy above.

BISON Party Rental may cancel before setup if rain is forecast or conditions are unsafe. If we cancel for weather before setup, we refund all payments, including the deposit. We will not set up or allow use during sustained winds or gusts exceeding 15 mph, thunderstorms, lightning, or other unsafe conditions. We may refuse setup or require use to stop for safety reasons.

If you choose to proceed and setup has begun, later rain or other weather changes do not qualify for a refund, credit, or reschedule. You are responsible for monitoring weather throughout your rental.

If rain begins, sustained winds or gusts exceed 15 mph, or other unsafe conditions develop, stop play and have every participant exit immediately. After all riders are out, safely switch off and disconnect power, and allow the inflatable to deflate. Do not handle wet plugs, connections, or electrical equipment, or enter standing water to reach them. If you cannot safely disconnect power, stay clear and contact BISON Party Rental.

Do not restart until conditions are safe and BISON Party Rental has provided restart instructions. Never use an inflatable during thunderstorms, lightning, high winds, or other dangerous weather, even if it is anchored or appears sheltered.

Each blower requires its own dedicated 120-volt, 60-Hz, 20-amp electrical circuit and a grounded, GFCI-protected outlet, normally within 50 feet of the setup area. Two outlets on the same circuit do not count as two dedicated circuits. No other equipment may share a blower’s circuit.

We provide setup cords for distances up to 50 feet. Customer-supplied 10- or 12-AWG extension cords are allowed only after approval by our setup team. Cords must be suitable for outdoor use, grounded, undamaged, and rated for the equipment. Total cord length and use must comply with the specific blower manufacturer’s instructions. Contact us before your event if the power source is more than 50 feet away. Do not add cords, adapters, power strips, or connections after setup without our approval.

For water rentals, we provide a water hose up to 50 feet long. You must provide an accessible water source. If the water source is farther away, arrange additional hose before the event. Water may only be used on equipment specifically designed for wet use.

A responsible adult must supervise the equipment throughout use, with at least one operator per unit unless the manufacturer specifies otherwise. Follow each unit’s manufacturer-posted occupancy, weight, height, and other operating limits. There is no single participant limit that applies to every inflatable.

If equipment loses pressure, malfunctions, or appears unsafe, stop use, have all riders exit, and contact us immediately. Give us an opportunity to inspect and correct the problem. If we are not notified and given a chance to correct the problem, no refund will be issued for the unreported problem.